Latest News

Effective April 8, 2025 - Water Bill Payments Address Change

Effective immediately, our CHARLOTTE post office box for utiltiy payments is changing from POB 63025 to the following address on our payment stubs:

JOHNSTON COUNTY PUBLIC UTILITIES

P O BOX 96886

CHARLOTTE, NC 28296-6886

If you pay your water bill using your Bank Bill Pay Services, please update our Payee Information if you send your payment to Charlotte. Your bank mails a paper check to us (not EFT) and correcting the Charlotte address will prevent any unnescessary delay in receiving your payment. All correspondence going to our Smithfield address DID NOT change. Please call 919-989-5075 (Option 1) for any questions you may have.

Annual Treatment Change to Johnston County West Water System

Smithfield, NC – Beginning on March 1, 2025, the Johnston County Water Treatment Plant will temporarily stop feeding ammonia with chlorine for disinfection and start feeding chlorine only for all Johnston County water customers on the Johnston West water distribution system. The Johnston West distribution system supplies water for many County residents and businesses, which includes Clayton, Wilson Mills, Four Oaks, and some customers serviced by various private utilities, including the Flowers Plantation area. If you have any concerns or need additional information, please contact Johnston County Public Utilities at 919-989-5075.

For Johnston County retail customers, the distribution system is designated on each monthly billing statement. The Johnston West distribution system is shown as the blue area on the attached map. State and federal regulations require that all public water systems feed chlorine only for at least three weeks each year to insure that no bacteria are present, which may have adapted to the ammonia in the water.

Johnston West customers that use kidney dialysis machines should be aware that the water will contain more chlorine for about six weeks and will return to a chlorine and ammonia mixture on or around April 14, 2025. The chlorine only water can be toxic to tropical fish. Most customers will not notice a difference in their water, but some may detect a chlorine odor and might observe a slight color change.

Johnston County

Winter Weather Reminder

(Office Hours and call-out response times are affected by icy road conditions.)

We would like to remind our water customers to be prepared for freezing winter temperatures that could cause frozen water lines. We encourage you to:

Wrap any exposed pipes.
Check all outside faucets and remove water hoses.
Close all vents on the outside of your home.
Keep meter box lids tightly closed.
Open cabinet doors under kitchen and bathroom sinks to allow heat inside.

If you have water pipes that are subject to freezing, try to keep a steady trickle of water running from the nearest faucet. If you have frozen pipes, but some water is running, the safest thing to do is to wait for the frozen pipes to thaw. Never use an open flame to thaw waterlines. Once the pipes thaw out again, be sure to check for cracks or leaks that may occur from freezing. During inclement weather, our Field Technicians respond to service calls when roads are safe to travel.

Please anticipate delays in service restoration when snow and ice conditions exist in your area. For further assistance, please call 919-989-5075