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Effective April 8, 2025 - Water Bill Payments Address Change

Effective immediately, our CHARLOTTE post office box for utiltiy payments is changing from POB 63025 to the following address on our payment stubs:

JOHNSTON COUNTY PUBLIC UTILITIES

P O BOX 96886

CHARLOTTE, NC 28296-6886

If you pay your water bill using your Bank Bill Pay Services, please update our Payee Information if you send your payment to Charlotte. Your bank mails a paper check to us (not EFT) and correcting the Charlotte address will prevent any unnescessary delay in receiving your payment. All correspondence going to our Smithfield address DID NOT change. Please call 919-989-5075 (Option 1) for any questions you may have. Smithfield mailing address is: P O BOX 2234, Smithfield, NC 27577.

** CLICK HERE FOR INFORMATION ON ⇒ Boil Water Advisory PDF

County’s Mandatory Year-round Conservation Policy

The policy allows for alternate day irrigation for irrigation systems and hose-end sprinklers based on the customer’s address. Odd number street addresses are allowed to water on Tuesdays, Thursdays and Saturdays, while even number street addresses are allowed to water on Wednesdays, Fridays and Sundays. No irrigation is allowed on Mondays. Pool filling days should correspond with allowed irrigation days. Please visit our website at www.jcutil.com for the full policy and water conservation suggestions. We sincerely appreciate your cooperation. Please contact Johnston County Public Utilities at 919-989-5075 with any questions.

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This institution is an equal opportunity provider, employer, and lender.
Esta institucio'n es un proveedor de servicios con igualdad de oportunidades.

Johnston County Government
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