Interactive Utility Bill (Reference page)

Important Information

• Utility bills are due on the "Due Date" printed on the front of your bill.
• Actual usage billed is for the prior month as indicated on the bill. Bills are processed and mailed every month.
• We are not responsible for the U.S. Postal Service's failure or delay in the delivery of bills.
• All charges must be paid monthly by the due date to keep your account current and to avoid disconnection of service.
• Account access is limited to the name(s) shown on the account. Name(s) can be added with written notice at no charge.
• Upon your request, if a security deposit was paid at the time of application,  it can be applied back to your account after 12 consecutive months of on-time payments.
• View our Annual Water Quality Report which contains consumer information about the source and quality of your drinking water. Call 919-989-5075 for a paper report.
• Stop Utility Services Request form can be found online.

Method of Payment

• Payment may be made by cash, check, debit card, money order, automatic bank draft, VISA, MASTERCARD or DISCOVER.
• Automatic Bank Draft is free.  Click here for the Automatic Bank Draft instructions and form.
• Pay online at www.jcutil.com
• Pay by Phone at 1-844-845-2151.
• We do not accept: post-dated checks, counter checks, starter checks, or two-party checks.

Payment Locations

• Mail your payment using the envelope enclosed with the bil and bill stub to the address on the stub.
• Pay at Johnston County Public Utilities in the Johnston County Land Use Center at 309 E Market St., Smithfield, NC 27577; Monday through Friday from 8:00 a.m. to 5:00 p.m.
• After hours drop box is located at the parking lot entrance to the Johnston County Land Use Center.  Payments placed in the drop box will be processed the next business day.

Past Due / Disconnect

• An account is considered delinquent if payment is not received by the due date. Accounts with a previous balance due are charged a non-payment penalty and are subject to immediate disconnection without notice. In order to restore a service disconnected for non-payment, the entire account balance including any applied processing fees or penalty charges must be paid.
• An additional penalty fee is charged if a service reconnection is requested after 5:00 p.m.

Returned Check or Draft

If a check or draft is returned to us for insufficient funds by your financial institution, a fee up to the amount permitted by law may be charged to your utility account and your bank account may be electronically debited or drafted for the bill amount with applicable service fees applied.

Water Distribution Systems

The county is divided into two (2) water distribution systems as designated on the front of your bill:

1. Johnston East - water is treated using chlorine year-round.
2. Johnston West - water is treated using chloramines with a required period for temporarily switching to chlorine at least once per year for approximately five (5) weeks with public notice.

Mandatory Year-Round Water Conservation

Water conservation preserves and protects our natural resources, insures the reliability of your water supply, and saves money for you and your community.

For the Irrigation and watering policies and schedules, and for more information, visit the Water Conservation Policy page, or call the office at 919-989-5075.

Meter Tampering

• The meter, meter yoke, and meter box are the property of Johnston County.  Damage to any part of the water delivery system will be subject to a civil penalty assessed against the account.
• Any action to remove or bypass a County-installed seal or lock (for services disconnected for non-payment or inactive services) or actions to obtain water without a meter installed by Johnston County will result in the assessment of this penalty to the account.
• Water services will not be restored until the account is paid in full including the assessed penalty.