Johnston County Announces New Customer Portal for Inspections and Permits with Training Event Scheduled for Late November

Johnston County will soon offer an online application portal for building industry permits. The customer portal, which uses Clariti software, will debut Jan. 11, 2027, allowing builders, developers, engineers and others to apply online for:

• Rezonings.
• Residential and commercial subdivisions.
• Well and septic permits.
• Building permits.
• Stormwater permits.
• Sedimentation and erosion control permits.
• Public water and/or sewer extension permits.

Customers will also be able to use the portal to:

• Schedule inspections.
• Pay permit fees.
• Check the status of existing permits and inspections.

While applications, permit requests, and status checks currently require a phone call, email, or in-person visit, the new portal will allow customers to conveniently manage and track their permits online.

The County will offer training on how to use the portal from 9 a.m. to 1 p.m. Monday, Nov. 30, at the Johnston County Agricultural Center, 2736 N.C. 210, Smithfield. Sign-in will begin at 8:30 a.m., and the County will have drinks and snacks for those attending.

The day will offer:

• A live demonstration of the portal.
• A question-and-answer session by department. Building Inspections, Planning & Zoning, Environmental Health, and Public Utilities will all be on hand to answer questions.
• Helpful tips and best practices.
• An exploration of key features.
• Instructions for setting up your customer portal account.

For more information call 919-989-5060 or email inspections@johnstonnc.gov.