911 Service Disrupted for Brightspeed Landline Users in Clayton

For Immediate Release: June 11, 2025

Smithfield, N.C. - Johnston County residents with Brightspeed landline service in the Clayton area may not be able to reach 911 due to a service issue. Brightspeed is actively working to resolve the issue but has not provided a timeline for restoration. Approximately 2,978 Brightspeed customers are impacted. Residents with Brightspeed landline service in and around the Clayton area are strongly encouraged to use a cell phone to contact 911 if needed. This is not a Johnston County 911 equipment issue.

Johnston County Public Information Office
P.O. Box 1049
207 E. Johnston St.
Smithfield, N.C. 27577
Phone: (919) 938-6427
Email: PIO@JohnstonNC.gov