About the Online and IVR Payment Processing Fees

Online and IVR bank fees added to customer's payment effective June 1, 2022.

Since March 26, 2020, Johnston County Public Utilities paid the bank transfer service fees for all online and automated phone (IVR) utility payments due to the COVID-19 pandemic. 

Online or Pay-by-Phone Payments

The online processing fee for bank transfer services will be automatically added to the customer’s payment transaction when our Online Bill Pay or Pay-By-Phone services are used by our customers. 

Prior to COVID, the customer always paid this service fee to use credit cards or E-Checks to pay their utility bill online or by interactive voice response (IVR).   

*This fee goes directly to our bank transfer service provider, Paymentus. Paymentus securely processes all bank card and E-check transactions world-wide 24-hours every day.

How to avoid a payment fee

Don't want to pay a transaction fee?  Use one of the alternative payment methods:

• Use automatic bank draft
  Automatic Bank Draft is free!  Download the Automatic Bank Draft Request form.
  
  
• Pay in person
  Drop your payment off at at 309 E. Market St., Smithfield (next to the Public Library).
  
  
• Use the drop box
  Drop your payment in the Overnight drop box at 309 E. Market St., Smithfield, NC.
  
  
• Use your personal bank service for bill pay
  Your bank will mail us a check - allow up to 10 business days.
  
  
• Mail your payment
  Use the payment tear-off slip and mail that to us along with your payment.