911 Center Information Brochure
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10 GET IN TOUCH WITH US 919 - 934 - 9411 non - emergency number wwwjohnstonncgov 911 JOHNSTON 2875 US HWY 70 BUS E Smithfield NC 27577 COUNTY 911 COMMUNICATIONS An IAED Accredited Center of Excellence in EMD , EFD and EPD DID YOU KNOW Protocols since 2011 ABOUT OUR CENTER The Emergency Communications Department provides a central location for all members of the public and emergency services to report emergencies and receive emergency assistance The 911 Communications Center is fully operational 24 hours a day , 7 days a week You can call 911 from a cell phone , even if it does not have a service plan You can TEXT 911 if you are unable to speak to a telecommunicator If you accidentally call 911 , DO NOT hang up Wait until the call is answered and let the telecommunicator know that you misdialedPageTHINGS TO REMEMBER WHEN TO CALL 911 To report a crime or suspicious person circumstance To assist someone who is injured and needs help Please educate your children If you see or smell smoke or a on WHEN & HOW to dial 911 in fire the event of an emergency REMAIN CALM & If you or someone else is having SPEAK CLEARLY Report any damaged or a medical emergency missing green street roadway Anytime you believe there is an signs to the 911 office emergency taking place BE PREPARED TO ANSWER When in doubt , make the call THESE QUESTIONS DO NOT CALL 911 FOR What is the address of your emergency Be ready to give the complete address or Power Outages describe nearby streets and or landmarks Times for parades such as businesses or parks fireworks community What is the phone number you’re events calling from It is important to have this information in the Utility issues or outages instance the telecommunicator gets Contact appropriate town disconnected and needs to get back in touch with the caller halls or utility departments Tell me exactly what happened for these requests Give as many details as possible to the telecommunicator so they can send the appropriate first responders to your emergency It may seem like the telecommunicator is asking a lot of questions , but it does not delay help STAY ON THE LINE until they say it’s okay to disconnect , this is for responder safetyPage