About the Public Utilities Department

Mission Statement | Contact Us | Hours and Location

 

Mission Statement

The mission of the Johnston County Public Utilities Department is to provide citizens of Johnston County efficient, affordable, and friendly services of:

• Water Supply
• Wastewater Collection and Treatment
• Reclaimed Water
• Stormwater Management

Contact Information

Director:
Chandra Cox Farmer, P.E.

Email:  publicutilities@johnstonnc.gov

Start service, modify account information, billing questions:  
jcpucustomerservice@johnstonnc.gov 

Stop service, high water bill, damaged meter box:  
watermeters@johnstonnc.gov 

Accounts payable, vendor correspondence:
jcpuaccountspayable@johnstonnc.gov 

Other general Public Utilities questions:
publicutilities@johnstonnc.gov

Physical Address:
Land Use Center
309 E. Market Street
Smithfield, NC 27577

Mailing Address:
P.O. Box 2263
Smithfield, NC 27577

Phone:  919-989-5075
Engineering Office:  919-209-8333

FAX:  919-934-0256  

Utilities Office Hours

The Johnston County Public Utilities Office is open Monday through Friday, 8:00 a.m. to 5:00 p.m. EST, excluding county holidays.